Last Updated: January 2026

Reservation, Payment & Cancellation Policy

Payment Requirements

Full payment is required at the time of booking to secure your reservation
Bookings are not confirmed until payment is received in full
We accept credit cards, debit cards, and e-transfers
All prices are subject to HST

General Refund Information

Please review our cancellation terms carefully. Refund eligibility varies by booking type. See the Cancellation & Rescheduling section below for specific policies on parties, camps, and other bookings.

Please book carefully. We strongly recommend reviewing your booking details, date, time, and party size before completing payment.

Camps: Missed Days Policy

Camp days are non-refundable once booked, regardless of attendance
Missed camp days due to illness, vacation, or other reasons are not eligible for refunds or credits
Partial week registrations follow the same non-refundable policy

Summer Camp: Public Holiday Closures

Camp does not operate on Ontario statutory holidays including Canada Day (July 1), Civic Holiday (August long weekend), and Labour Day
Weeks containing public holidays will have fewer camp days (typically 4 days instead of 5)
Weekly and pass pricing remains the same regardless of public holiday closures
No refunds, credits, or make-up days are provided for public holiday closures

Note: Camp may also be cancelled due to unforeseen circumstances beyond our control. In such cases, we will make reasonable efforts to notify families as early as possible.

Health & Attendance Policy

Illness Policy

Please do not send your child to camp if they are feeling unwell
Children showing signs of illness will be assessed by our staff
Sick children will be sent home and must be picked up promptly
Children must be symptom-free for at least 24 hours before returning (fever-free without medication, no vomiting or diarrhea)

Exclusion from Camp

Children should not attend camp if they have:

A fever of 100.4°F (38°C) or higher
Vomiting or diarrhea within the past 24 hours
Symptoms of contagious illness (strep throat, conjunctivitis, etc.)

If a Child Becomes Ill at Camp

We will contact you immediately
Your child must be picked up within 30 minutes of notification
We are unable to provide medical care beyond basic first aid

Please note: Missed days due to illness are not eligible for refunds or credits. We encourage registering only when your child's schedule is confirmed.

Venue Buyouts & Private Rentals

Venue buyouts require full payment upfront and are non-refundable
Due to exclusive facility use, buyouts cannot be rescheduled except at management's sole discretion
Cancellations result in forfeiture of all payments

Ticketed Events

All tickets are final sale and non-refundable
Event tickets cannot be exchanged, transferred, or refunded
No refunds will be issued for no-shows or early departures

Facility Closures & Force Majeure

In the rare event that The JunXion must close or cancel your booking due to circumstances beyond our control (including but not limited to facility damage, power outages, government mandates, or acts of God):

We will offer a credit toward a future booking of equal value
Credits are valid for 12 months from date of issue
Cash refunds will not be provided

Policy Acknowledgment

By completing a booking and submitting payment, you acknowledge that you have read, understood, and agreed to our reservation, payment, and cancellation policies as outlined on this page.

Cancellation & Rescheduling

Parties & Private Events

21+ days before: Full refund
14-21 days before: 50% refund
Less than 14 days: No refund
No-shows: No refund

Camps

All camp registrations are non-refundable once booked
Missed days due to illness, vacation, or other reasons are not eligible for refunds or credits

A note from our family: As a small, family-run local entertainment centre, reserved time slots that go unfilled directly impact our ability to serve our community. That said, we understand life happens — if you have an exceptional circumstance, please reach out. We'll do our best to work with you where we can, though we cannot guarantee accommodations.

Code of Conduct

The JunXion is a family-friendly, inclusive environment where everyone should feel safe and welcome. We expect all guests to:

Treat others with respect — no bullying, harassment, or discrimination of any kind
Follow staff instructions — our team is here to keep everyone safe
Supervise your children — parents/guardians are responsible for children under 10 at all times
Use equipment properly — intentional damage will result in charges
Keep facility clean — please use trash and recycling bins
No outside food or drinks — except approved party cakes
No alcohol, drugs, or smoking — this is a substance-free venue
No running in VR areas — safety first!

Zero Tolerance: Aggressive behavior, threats, property damage, or violation of safety rules will result in immediate removal without refund. We reserve the right to refuse service to anyone.

Liability & Waivers

Waiver Requirement

All guests must sign a liability waiver before participating in any activities at The JunXion, including VR experiences, Arcade, Dino Dig, parties, and camps. For guests under 18, a parent or legal guardian must sign on their behalf. Waivers can be completed:

Online when booking
In-person upon arrival (arrive 10 minutes early for first visit)
Waivers remain valid for one calendar year

Assumption of Risk

By entering The JunXion, guests acknowledge that physical activities carry inherent risks. While we maintain the highest safety standards, The JunXion and its owners/staff are not liable for injuries resulting from normal use of facilities or failure to follow instructions. Guests participate at their own risk.

Medical Conditions

Guests with medical conditions (including but not limited to heart conditions, seizures, motion sickness, pregnancy) should consult a physician before participating in VR Escape Rooms, VR Battlefield, or physically active attractions. Please inform staff of any relevant medical conditions or allergies.

Lost or Stolen Items

The JunXion is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you at all times. We recommend leaving expensive items at home. Lost and found items are held for 30 days.

Photo & Video Policy

Personal photos and videos are welcome! Capture your memories, but please be respectful of other guests' privacy. Do not photograph or film other people's children without permission.

The JunXion may take photos/videos for marketing purposes. By entering, you consent to being photographed/recorded. If you prefer not to be in promotional materials, please notify staff.

Commercial filming or photography requires advance written permission and may incur fees.

Privacy Policy

Information We Collect

When you book with us, we collect the following information:

Contact details: Name, email address, and phone number
Booking information: Party size, preferred dates, special requests
Payment information: Processed securely through our payment provider
Waiver data: Signed liability waivers (kept on file for one year)

How We Use Your Information

Your information is used solely for:

Confirming and managing your bookings
Sending event reminders and important updates
Processing payments securely
Maintaining required liability waivers

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your data is kept confidential and used only for running our business and serving you.

We may share information only in these limited circumstances:

Legal requirements: When required by law or to protect our rights
Payment processing: With our secure payment processor (Stripe)

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Payment transactions are encrypted and processed through industry-standard secure payment processors. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Cookies & Website Usage

Our website may use cookies to improve your browsing experience. These are small files stored on your device that help us understand how you use our site. You can disable cookies in your browser settings, though this may affect some website functionality.

Marketing Communications

If you opt in to receive marketing emails, we'll send you updates about promotions, events, and special offers. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly. We respect your inbox and won't overwhelm you with messages.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to any inaccurate information
Request deletion of your personal information (subject to legal requirements)
Contact us at [email protected] with any privacy questions

Compliance

The JunXion complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to protecting the personal information of our customers in accordance with these regulations.

Changes to Policies

The JunXion reserves the right to modify these policies at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policies. For major changes affecting existing bookings, we will make reasonable efforts to notify affected customers.

Planning a School Field Trip?

Special group rates and educational programming available for schools, daycares, and youth organizations. We handle the logistics — you enjoy the adventure!

Learn More

Questions About Our Policies?

We're here to help clarify anything you need!

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Policies & Terms