Reservations

• All parties, camps, and private events require advance booking and confirmation
• General experiences and arcade play are first-come, first-served (booking recommended)
• Bookings are not confirmed until payment is received

Payment

• We accept credit cards, debit cards, and cash
• Party and camp deposits are required at time of booking
• Full payment is due 7 days prior to party/event date
• HST applies to all services and products

Deposits & Refunds

• Party deposits: 50% of total package price (non-refundable within 14 days of event)
• Camp deposits: $100 per week (non-refundable within 7 days of camp start)
• Experience bookings: Full refund with 24-hour advance cancellation

Parties & Private Events

• More than 14 days before: Full refund or free rescheduling
• 7-14 days before: 50% refund or free rescheduling
• Less than 7 days: No refund, credit toward future booking
• No-shows: No refund or credit

Camps

• More than 14 days before camp start: Full refund minus $50 admin fee
• 7-14 days before: 50% refund
• Less than 7 days: No refund, credit toward future camp
• Emergency situations: Reviewed case-by-case

Experiences & General Play

• Cancel or reschedule with 24-hour notice for full refund
• Late cancellations (less than 24 hours) receive credit toward future visit

Waiver Requirement

All guests must sign a liability waiver before participating in any activities at The JunXion. For guests under 18, a parent or legal guardian must sign on their behalf. Waivers can be completed:

• Online when booking
• In-person upon arrival (arrive 10 minutes early for first visit)
• Waivers remain valid for one calendar year

Assumption of Risk

By entering The JunXion, guests acknowledge that physical activities carry inherent risks. While we maintain the highest safety standards, The JunXion and its owners/staff are not liable for injuries resulting from normal use of facilities or failure to follow instructions. Guests participate at their own risk.

Medical Conditions

Guests with medical conditions (including but not limited to heart conditions, seizures, motion sickness, pregnancy) should consult a physician before participating in VR experiences or physically active attractions. Please inform staff of any relevant medical conditions or allergies.

Lost or Stolen Items

The JunXion is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you at all times. We recommend leaving expensive items at home. Lost and found items are held for 30 days.