Policies & Terms

Payment Requirements

• Full payment is required at the time of booking to secure your reservation
• Bookings are not confirmed until payment is received in full
• We accept credit cards, debit cards, and e-transfers
• All prices are subject to HST

General Refund Information

Camps: Missed Days Policy

• Camp days are non-refundable once booked, regardless of attendance
• Missed camp days due to illness, vacation, or other reasons are not eligible for refunds or credits
• Partial week registrations follow the same non-refundable policy

Summer Camp: Public Holiday Closures

• Camp does not operate on Ontario statutory holidays including Canada Day (July 1), Civic Holiday (August long weekend), and Labour Day
• Weeks containing public holidays will have fewer camp days (typically 4 days instead of 5)
• Weekly and pass pricing remains the same regardless of public holiday closures
• No refunds, credits, or make-up days are provided for public holiday closures

Venue Buyouts & Private Rentals

• Venue buyouts require full payment upfront and are non-refundable
• Due to exclusive facility use, buyouts cannot be rescheduled except at management's sole discretion
• Cancellations result in forfeiture of all payments

Ticketed Events

• All tickets are final sale and non-refundable
• Event tickets cannot be exchanged, transferred, or refunded
• No refunds will be issued for no-shows or early departures

Facility Closures & Force Majeure

In the rare event that The JunXion must close or cancel your booking due to circumstances beyond our control (including but not limited to facility damage, power outages, government mandates, or acts of God):

• We will offer a credit toward a future booking of equal value
• Credits are valid for 12 months from date of issue
• Cash refunds will not be provided

Parties & Private Events

• 21+ days before: Full refund
• 14-21 days before: 50% refund
• Less than 14 days: No refund
• No-shows: No refund

Camps

• All camp registrations are non-refundable once booked
• Missed days due to illness, vacation, or other reasons are not eligible for refunds or credits

Waiver Requirement

All guests must sign a liability waiver before participating in any activities at The JunXion, including VR experiences, Arcade, Dino Dig, parties, and camps. For guests under 18, a parent or legal guardian must sign on their behalf. Waivers can be completed:

• Online when booking
• In-person upon arrival (arrive 10 minutes early for first visit)
• Waivers remain valid for one calendar year

Assumption of Risk

By entering The JunXion, guests acknowledge that physical activities carry inherent risks. While we maintain the highest safety standards, The JunXion and its owners/staff are not liable for injuries resulting from normal use of facilities or failure to follow instructions. Guests participate at their own risk.

Medical Conditions

Guests with medical conditions (including but not limited to heart conditions, seizures, motion sickness, pregnancy) should consult a physician before participating in VR Escape Rooms, VR Battlefield, or physically active attractions. Please inform staff of any relevant medical conditions or allergies.

Lost or Stolen Items

The JunXion is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you at all times. We recommend leaving expensive items at home. Lost and found items are held for 30 days.